Please provide your feedback by clicking on the ‘start now’ button below. This will help us deliver the best service possible. All feedback is welcome, good or bad, as it helps to make our service better.
Meals on Wheels values your feedback, both positive and negative. If you have feedback to provide, or wish to make a complaint, please contact your local Branch Coordinator who will endeavour to resolve the issue immediately. If the issue cannot be resolved immediately it shall be passed onto your Regional Manager and you shall be contacted within five working days.
If your issue is not resolved at this level to your satisfaction, please contact the Meals on Wheels, Head Office on 1800 696 325. You are welcome to have a family member, friend or advocate assist you throughout the complaints process.
Meals on Wheels will attempt to resolve your complaint within 10 working days to your satisfaction. Where we are unable to make a change we will explain the reasons why to you, which may be due to legislation or meal provider restrictions.
If you remain unsatisfied with our attempts to resolve the issue you are entitled to make a complaint externally by contacting the Aged Care Quality and Safety Commission on 1800 951 822 or online at www.agedcarequality.gov.au.
If you are under 65 and wish to further a complaint, you can contact the Department of Health and Human Services on 1300 135 513 or online at www.dhhs.tas.gov.au
